Digital vs. Analog in Transforming Cities

Across the country, cities are adopting civic technology like smartphone apps and 311 systems that help you catch the bus or find a nearby supermarket; meanwhile other urban advocates are sticking to analog methods of engagement. Which one is better at improving cities? The answer: both.

Walkscore, a favorite civic tech app, notes that our Storefront has a decent walkscore but an unfortunate transit score

This is your first of three free stories this month. Become a free or sustaining member to read unlimited articles, webinars and ebooks.

Become A Member

The other day I got a phone call from Josh McManus. Josh is a Next American Vanguard who started a project called CreateHere in Chattanooga, Tenn. CreateHere has done remarkable job during the past five years to retain arts and culture in the city, develop a city visioning process, grow the city’s leadership and help local small businesses plan for growth. But Josh knew that he didn’t want to only affect Chattanooga and that many of the ideas he’d developed in Tennessee could be applied elsewhere.

So he was lured to Detroit, where the Hudson Webber foundation said that it wanted to see 15,000 people living in downtown by 2015. They had a vision but they still asked: How do we get there? Josh’s answer is a new project called D:Hive. D:Hive is a “toolkit” for Detroiters, new and old. D:Hive sees that there is an essential challenge for many newcomers: “Greater Downtown Detroit can be hard to navigate for individuals seeking resources and information about finding a residence, starting a business or social enterprises, or learning about institutions that seek to assist them as they deploy their talents in the city.” But Josh isn’t going to create an app for that — instead he’s creating a storefront.

As Next American City prepares to ramp up its Storefront for Urban Innovation but casts aside its print publication in favor of an online weekly, I’m constantly torn between the analog and digital. Last week, Living Cities held its first Trends in Focus event about civic tech. If you have read Next American City’s Open Cities column, you know that we’ve been following the civic tech scene for a long time now. But I appreciated that Living Cities is talking about this issue with a critical eye and a particular focus: low-income people. As Tracey Ross reports on the Living Cities blog, the Open Cities event in 2009) came to these four conclusions,

1. The innovation to date in this space has often been driven by the perspectives of technologists, and not yet fully informed by a clearly articulated agenda from city officials. 2. Innovations in Civic Technology are mostly transactional rather than transformational. 3. Information technology is spurring a renegotiation of responsibilities between citizens and government. 4. More concerted attention has to be paid to how these trends can be harnessed for the benefit of low-income people.

These are terrific points to make, and completely spot on. Yes, it’s great to have an app that helps you route your commute on transit, but it’s also important to improve the transportation system itself — something an app just can’t do. Yes, it’s great that technology like SeeClickFix or 311 is helping government do its job more efficiently, but it would be great to better understand how these efficiencies benefit all citizens (not just the ones who are using these technologies). These critiques point to the right areas for improvement in civic tech. But what they don’t explicitly point out is that all the above points seem to represent challenges in leadership, in connecting people to technological opportunity, in ideas. These aren’t technical difficulties, they’re softer problems of how we actually build communities in cities and how those communities and government collaborate to create economic and social opportunities for everyone. And that’s where the analog comes in.

This year’s Code for America fellows have arrived in Philadelphia and we’ve just invited them to present their work at the end of February at our Storefront. We’re going to invite our neighbors, local businesses and others to come and join us in this discussion. Hopefully the fellows will get some feedback before they head home to the West Coast. In our real-life chat room, perhaps we will step a little further away from the transactional and towards the transformational.

Like what you’re reading? Get a browser notification whenever we post a new story. You’re signed-up for browser notifications of new stories. No longer want to be notified? Unsubscribe.

Diana Lind is the former executive director and editor in chief of Next City.

Tags: new york cityphiladelphiagovernancecivic tech

Next City App Never Miss A StoryDownload our app ×

You've reached your monthly limit of three free stories.

This is not a paywall. Become a free or sustaining member to continue reading.

  • Read unlimited stories each month
  • Our email newsletter
  • Webinars and ebooks in one click
  • Our Solutions of the Year magazine
  • Support solutions journalism and preserve access to all readers who work to liberate cities

Join 1106 other sustainers such as:

  • Anonymous at $5/Year
  • Brian at $60/Year
  • Paul at $120/Year

Already a member? Log in here. U.S. donations are tax-deductible minus the value of thank-you gifts. Questions? Learn more about our membership options.

or pay by credit card:

All members are automatically signed-up to our email newsletter. You can unsubscribe with one-click at any time.

  • Donate $20 or $5/Month

    20th Anniversary Solutions of the Year magazine

has donated ! Thank you 🎉