The Equity Factor

Modern Public Libraries Can Help Bridge the Digital Divide

Op-Ed: With one-third of NYC households lacking internet access, libraries provide WiFi, technology classes, job search assistance and more. 

The Brooklyn Central Library 

This is your first of three free stories this month. Become a free or sustaining member to read unlimited articles, webinars and ebooks.

Become A Member

A little over a year ago, Brooklyn Public Library patron Kim Best received the shock of her life. She was, for all intents and purposes, an illegal immigrant — terrifying news for the mother of a nine-year-old son.

She had lived in New York City since her family immigrated here in 1981, when Kim was only six years old. In the United States, foreign-born children of immigrants are eligible for derivative citizenship through a parent until the age of 18. But Kim’s mother waited until 1996 to complete her own naturalization, when Kim was an adult and no longer covered under the law. So while Kim had always thought herself a citizen, she was not.

Not knowing where to turn, Kim came to the library. There, she discovered free classes, study guides and legal advice that help hundreds of immigrants pursue U.S. citizenship every year. With the support of her son, who quizzed her nightly on American history, and after participating in an 11-week workshop at Central Library, Kim became a naturalized citizen on Oct. 14, 2015. It was one of the best days of her life.

Only a generation ago, the advent of the digital age seemed to bode ill for libraries. Who would need them, these bricks-and-mortar artifacts of a simpler time, with so much information accessible at the click of a button?

Yet the digital revolution has proved not to be the demise of libraries, but their rebirth — and today, they are more relevant than ever to the people and communities they serve. Many patrons come to us as generations before them did, in search of good books and helpful research materials. Others, like Kim, pass through our doors determined to change the course of their lives. Taken together, their stories signal a bright future for our society’s most democratic institution.

Libraries are serving more people in more ways than ever before. At Brooklyn Public Library, our 60 branches logged nearly nine million visits last year, and 928,000 people attended our 47,000 public programs and events — all of which were, like everything libraries do, presented free of charge.

In New York City, the digital divide persists. With one-third of city households lacking internet access, families turn to libraries, the largest providers of free WiFi, to get and stay connected. Library computers are equipped with software and databases that freelancers, job seekers and students would not otherwise be able to afford. And free technology classes, job search and résumé assistance, and drop-in computer labs help New Yorkers find their way in a complex, knowledge-based economy.

As anyone who has visited a neighborhood branch recently will attest, the experience of being in a library is not what it once was. The era of shushing is long gone. Today, libraries are home to programs for patrons of all ages and backgrounds, alive with the energy of people from so many walks of life coming together under one roof.

Meanwhile the printed page, for centuries the foundation of library service, is alive and well. As of this writing, our catalogue holds 3.9 million items, the majority in print. In fact, thanks to increased investment from the city and help from private donors, we’ve increased our collections budget to its highest level since the recession.

As for Kim Best, her first year of American citizenship has been dizzying. On April 19, she proudly voted in a presidential election for the first time. Now Kim and her family are planning to travel internationally — perhaps to Guyana, where she has not been since she was a little girl.

But first, she will visit the White House on June 1 to help Brooklyn Public Library accept the 2016 National Medal for Museum and Library Service, the nation’s highest honor for libraries. It will be Kim’s first visit to the nation’s capital, and she will gather beneath those stately marble columns with library supporters and patrons — her fellow citizens — from all over the country.

And then, another door will open to her.

The Equity Factor is made possible with the support of the Surdna Foundation.

Like what you’re reading? Get a browser notification whenever we post a new story. You’re signed-up for browser notifications of new stories. No longer want to be notified? Unsubscribe.

Linda E. Johnson is the president and CEO of Brooklyn Public Library.

Tags: brooklynlibraries

Next City App Never Miss A StoryDownload our app ×

You've reached your monthly limit of three free stories.

This is not a paywall. Become a free or sustaining member to continue reading.

  • Read unlimited stories each month
  • Our email newsletter
  • Webinars and ebooks in one click
  • Our Solutions of the Year magazine
  • Support solutions journalism and preserve access to all readers who work to liberate cities

Join 1064 other sustainers such as:

  • Ann at $5/Month
  • Linda at $25/Year
  • Adrian at $18.00/Month

Already a member? Log in here. U.S. donations are tax-deductible minus the value of thank-you gifts. Questions? Learn more about our membership options.

or pay by credit card:

All members are automatically signed-up to our email newsletter. You can unsubscribe with one-click at any time.

  • Donate $20 or $5/Month

    20th Anniversary Solutions of the Year magazine

has donated ! Thank you 🎉